Terms & Conditions

1. PAYMENTS & CONFIRMATIONS.

In order to confirm your reservation, we require 50% at time of booking. Reservations are not confirmed until you receive a full email confirmation.

2. CARD HANDLING CHARGES.

Debit Card – No Charge.

Amex, Visa and MasterCard – 3% card handling charge.

3. ACCEPTED FORMS OF PAYMENT.

Cash, Cheque or Bank Transfer. Please note that a reservation remains a provisional one until the deposit has been received.

4. NO SMOKING POLICY.

Windyheads Cottage operates a strict NO SMOKING POLICY and reserves the right to levy a £100.00 deep cleaning charge in the event of you smoking in the building.

5. COTTAGE UNAVAILABILITY.

Should Windyheads Cottage become unavailable for whatever reason, Windy heads limited reserve the right to relocate your booking to another provider nearby. Should this not be possible Windyheads Cottage will offer you a full refund. Under such circumstances, Windyheads Cottage’s liability is limited to the payment received for the accommodation booked with Windyheads Cottage and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer an alternative but equivalent accommodation. Please also refer to Force Majeure.

Reservations are not changeable or refundable.

Alterations may be accepted at the discretion of management and if acceptable will be subject to a £50 administration fee.

6. EXTENDING YOUR STAY.

Extensions will require a new reservation for the additional date(s), subject to availability, and are subject to possible rate changes.

7. EXTENSIONS (UNAUTHORISED).

You are required to notify us at least 48 hours in advance of your intention to extend your booking. Unauthorized extensions will result in a £250 (GBP) charge to cover the inconvenience and disruption to Windyheads Cottage and /or other clients/guests.

Windyheads Cottage has made every reasonable effort to ensure the freshness, quality, and value of your accommodation. In the event of a complaint, guests may contact Windyheads Cottage during their stay at the cottage and we will do our utmost to assist you.

8. EARLY CHECK–OUTS.

It is the guest’s responsibility to notify Windyheads Cottage of any early checkouts.

9. LATE CHECK OUTS ON THE DAY OF DEPARTURE.

Windyheads reserves the right to charge for unauthorized late check out′s at the rate of £20 per hour.

Much of the accommodation information provided on sales agent′s websites is provided by us but is subject to adjustment by the agency. Whilst every care has been taken to ensure that all information provided online, by telephone and facsimile is accurate, Windyheads Cottage cannot be held liable for any errors or omissions it may inadvertently contain.

10. COMPLIMENTARY WIFI TERMS OF USAGE.

I understand that by connecting to “Windyheads Cottage” Wireless Network, I agree to be responsible for any content I browse or download using the free connection. The terms & conditions herein are applicable in addition to Windyheads Cottages General Terms and Conditions, Acceptable Use Policy, and Fraud and Abuse Protection. For the avoidance of doubt, these terms and conditions, subject to the amendment provisions contained therein, shall continue to apply after the free service period as long as the service is provided.

The wireless Internet access provided is for complimentary use by customers only.

Wireless access is provided on an “as is” and “as available” basis and Windyheads Cottage does not warrant that this service will be uninterrupted, error-free, or free of viruses or other harmful components.

Users should be aware that there are security, privacy, and confidentiality risks inherent in wireless communications and technology, and Windyheads Cottage does not make any assurances or warranties relating to such risks.

By using wireless Internet access, a user agrees that Windyheads Cottage is not liable for any costs or damages arising from the use of this service and Windyheads Cottage does not control any materials, information, products, or services on the Internet.

The User agrees not to use the service in violation of any laws or regulations applicable from time to time or to misuse the service in any manner deemed inappropriate by Windyheads Cottage.

Windyheads Cottage reserves the right to terminate the User’s account at any time due to breach or non-compliance of any of the terms and conditions referred to above which are applicable and binding on the User at all times.

11. COTTAGE USAGE.

Please note that Windyheads Cottage does not permit single sex groups (Sports Teams, Hen/Stag parties etc.).

Guests confirm that Windyheads is NOT their principle place of residence, and that guests are checking in and staying on a ‘hotel style’ nightly basis. Only persons notified to us prior to arrival may occupy the cottage The number of persons permitted to occupy the cottage is limited to the number of beds available and this limit may not be exceeded.

12. DAMAGE LIABILITY.

It is expected that Windyheads be left in a clean and tidy order. Guests are responsible for any damage to the cottage and its contents during their stay which has occurred due to negligence or omission. Any damage must be reported to us without delay. Any lost property will be held for 14 days and if it is not claimed it will be donated to a local charity. You will be held responsible for the keys to the Cottage at £30 per set if lost or damaged. Furthermore, we reserve the right to charge guests who cause disturbance to our neighbors.

  • £500 fine is charged to guests who tamper with any CCTV, Burglar Alarm, or Fire Alarm devices or extinguishers. You are placing yourself and other guests in danger. Should the fire alarm sound, leave the cottage immediately and follow the fire procedure displayed entrance hall.
  • Any non–emergency after-hours callouts (i.e.: guests losing keys and being locked out) will accrue a £100 charge. Maintenance staff are only available outside of 09H00–17H00 Mon-Sun for high–level emergencies (i.e.: leaking roof; fire; blocked drains/toilet which could result in a leak/flood; no heat or hot water; non–working stove). Guests must confirm that their cottage has hot water and working stove within working hours – if they check-in at 16H00 or before. If guests check-in after 16H00 and find that heat, hot water or stove is not working, they must inform maintenance as soon as possible, they will not be charged the £100 fee but will be attended as soon as possible. Nonemergency requests will be attended to within 24 hours.

13. INJURY LOSS/DAMAGE.

The Use of the Cottage and its equipment is entirely as the guest’s risk and Windyheads Cottage accepts no responsibility for injury, accident, damage, or loss to person or property relating to the guest or any of his or her party during their stay. Guests should ensure that they are adequately insured.

14. FORCE MAJEURE.

Windyheads Cottage or the agent do not accept liability or pay compensation for any loss, damage, or expense where our obligations are prevented or affected by reason of Force Majeure. Force Majeure means any event which we or the owner providing the service could not, even with all due care, foresee or avoid – such as war or threat of war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action, and all other similar events.

15. SECURITY DEPOSIT.

Windyheads Cottage reserves the right to a £500 deposit payment to be held as security against any incidentals and to ensure we are covered for any damages or theft or if the cottage is left in an unsatisfactory state.

E & OE: Errors and Omissions Excepted details and specifications may be subject to change without notice.

16. CHECK IN INFORMATION.

Before Windyheads Cottage can release the keys to the cottage they will take the full balance due, a valid mobile/landline telephone number, and make a copy of a valid identification document.